Enterprise Products

TalkyTracker ©

Saving time, operation costs and customer satisfaction are what huge packages carriers looking for.

Imagine thousands of parcels, documents and packages transfer daily between cities and countries; imagine number of calls coming to the main and branches call center offices daily asking about their packages tracking and status, let us see;

• Hold time will facing a big number of callers
• Busy lines
• Long call time, because of entering package tracking number by normal key pad
• Salaries of human agents of the call center
• Training costs for the human agents
• Even using IVR systems, couldn't handle the long alphanumeric strings of tracking numbers

What does TalkyTracker do?

High standard of customer service is the main aim for carriers, and customers needs a system that could be up and running quickly, was accurate and able to handle the huge spikes of volume around the clock, also easy to use.

SpeechWorkers has developed its Speech enabled tracker system using state of the art Arabic/English engines implementing the first speech enabled tracking system in the region.

• With TalkyTracker, package's carrier can find the deference;
• It can handle up to 1,000 calls simultaneously
• Reduce call times by 60 to 90 seconds
• Giving an improvement in customer service
• Gave a complete "ROI" return on investment in just three months

It is not only the whole story; SpeechWorkers also developed a complete customer inquiries and services solution such as:

- Rates &Time calculator

A customer can pick up his phone or cell phone, speaks easily to the system, TalkyTracker will ask him to specify country's origin, destination country, type of shipment, weight, and dimension. TalkyTracker will advise the rate and time for delivery directly.

- Pickup Request

Registered customers need only give in words there shipment details, and TalkyTracker will take care of the rest to forward customer's pickup request automatically; TalkyTracker system is fully compatible with all standard database and open systems.

- Customer Care

Customers Relationship Management (CRM) and customers' satisfaction are fully maintained by TalkyTracker. Customer Care module is covering as well all customer's inquiries, requirements, and complain ticket systems. It answers on the 1st ring, resulting in callers will never hear ring or no answer or busy tones. If a customer still wants to speak to someone - live, TalkyTracker and SAMA© makes it possible to speak to a human agent, for help 24 hours a day, 7 days a week.

- Instant Reports

SAMA ©, the core and intelligent agent of TalkyTracker can help managers and decision makers to listen to there important reports instantly. Decision makers are one telephone call away from there important reports and information; anywhere, any time.

Packages carriers can get benefits using other SpeechWorkers modules such as SAMA © , the smart receptionist who can transfer calls to the employees in or out of the company, also the system can inform callers with all information and services offered by the company rather than hearing them the latest promotions even if these promotions are only valid for a specific country's region

With SAMA © no more time or place barriers, decision makers can get information instantly.

To see your ROI after using TalkyTracker, please contact us

TalkyTracker© demo (English)                            Download Winzip

TalkyTracker© demo (Arabic)

TalkyTracker© brochure